OverviewRemote Call Center Customer Service Representative – Work from home-at-Home | Canada. Full-Time & Part-Time. Join our team at MCI to deliver outstanding support to clients from home. This role is suited for empathetic, detail-oriented problem solvers who enjoy creating positive customer experiences.ResponsibilitiesHandle customer inquiries via phone, email, and chat with professionalismProvide accurate information about products, services, and policiesTroubleshoot and resolve customer issues and complaintsMaintain detailed records of customer interactions and transactionsCollaborate with team members to improve service deliveryFollow all company policies, procedures, and compliance standardsQualifications18 years or older with a high school diploma or GEDExperience in customer service or call center support (preferred)Strong communicator with excellent interpersonal and problem-solving skillsComfortable working independently and managing time effectivelyAble to navigate and use multiple software systems simultaneouslyHigh-speed internet and a distraction-free home office setupFlexible to work various shifts,



including evenings and weekendsBilingual (English & Spanish) – highly preferredEmployment & Location DetailsLocation: Canada (remote)Authorized to work in the country where the job is basedBackground/security investigations may be required; drug screening may be required (not applicable in Canada)Benefits & CompensationCompetitive compensation based on experiencePaid time off and holidaysHealth benefits for eligible employeesLife and supplemental insurance optionsCareer growth and internal promotion opportunitiesPaid training and a collaborative, engaging work environmentCasual dress codeEEO statement: MCI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.This job description is intended to provide a general overview of the role. It is not an all-inclusive list of duties, responsibilities, or qualifications. MCI reserves the right to revise the job description at any time.

📌 Remote Call Center Customer Service Representative (Charlottetown)
🏢 MCI
📍 Charlottetown