Elevate your career with MCI as a Work-from-Home Bilingual Call Agent! Use your English and French skills to deliver top-notch customer support.This remote position offers you the chance to engage with customers and address their needs in both languages. You will be responsible for managing calls, assisting with inquiries, and maintaining high performance standards. Ideal for someone who thrives in a structured yet adaptable work setting.Key Responsibilities:Manage inbound and outbound calls in both English and FrenchTranslate communications clearly for customer understandingHelp customers with their billing and account needsKeep accurate records of all customer interactionsEscalate unresolved issues to the right departmentRequirements:Must be at least 18 years oldHigh school diploma or GED requiredProficiency in both English and French is mandatoryExcellent organizational skillsFlexible availability, including weekendsMake a difference in customer satisfaction as a Bilingual Call Agent with MCI, where your skills are valued.