About usClimate X is a purpose-driven technology company, backed by GV (Google Ventures), Western Technologies (early investors in Meta, Google, Palantir), Commerz Ventures, Pale Blue Dot, Deloitte, and other world-classinvestors. We're a wonderfully diverse, growing team with physical offices in London and New York City.Demand for Climate X is growing fast, and we need to build our team! You'll be at the front of a nascent industry, working as part of a fantastic and diverse team, doing things that you can be proud of. We're excited to have the opportunity to speak with you during this process.Our missionTo deepen the understanding of our changing planet and inspire meaningful action.What we doWe're helping the world become more resilient to the impacts of physical climate risks (including floods, fires, storms and more). In doing so, we help drive positive global impact aligned to many of the UN's Sustainable Development Goals (SDG's).Our team builds cutting-edge, peer-reviewed science (incorporating climate projections, remote sensing data) and translates that into financial impacts (to the value of assets or business disruption linked to failure of critical infrastructure) that our customers in the financial services industry use to identify, manage and mitigate those risks.Climate X's customers include the world's largest banks, asset managers and insurance companies including CBRE, Federated Hermes, Schroders as well as a partnership ecosystem that includes Deloitte, Capgemini and AWS.Combined, they manage over $6.5 trillion of assets.Customers choose us thanks to our ecosystem of products that help solve real human problems and drive tangible business benefits. They love our customer-centric mindset, as well as our pace of innovation in the market.THE IMPACT YOU'LL OWNPart of the Customer Success org, you will support enterprise customers and partners across the Climate X platform, managing inbound support queries and ensuring timely, high-quality resolutionWork cross-functionally with Product, Science, Engineering,



and Customer Success teams to investigate customer issues and manage escalations through established workflowsTroubleshoot platform issues related to APIs, SSO configurations, user permissions, integrations, and platform workflows, collaborating with Engineering where neededAdminister and maintain Zendesk, including ticket workflows, automations, dashboards, reporting, and operational hygieneSupport customer user lifecycle management, including onboarding support, API key provisioning, feature access management, and user deactivation processesShare recurring support trends, operational insights, and customer feedback with internal stakeholders to help improve customer experience and platform usabilityCoordinate customer-facing documentation updates across internal teams, ensuring consistency, quality, and publishing standards are maintainedContribute to the ongoing improvement of support operations, workflows, documentation, and internal processes as the company scalesESSENTIAL SKILLSExperience working in a B2B SaaS support, customer operations, technical support, or customer experience environmentStrong troubleshooting and problem-solving skills, with the ability to investigate technical platform issues and coordinate resolution across teamsExperience using support platforms such as Zendesk, Intercom, Jira, or similar toolingProven experience working cross-functionally with Product, Engineering, and Customer-facing teamsExcellent written communication skills and solid attention to detailHighly organised,



with the ability to manage multiple priorities in a fast-paced environmentCustomer-centric mindset with a proactive and collaborative approachAbility to communicate technical concepts clearly to non-technical audiencesDESIRABLE SKILLSExperience supporting enterprise SaaS customersFamiliarity with APIs, SSO configurations, integrations, or technical troubleshooting workflowsExperience administering Zendesk workflows, reporting, or automationsExperience coordinating customer-facing documentation or knowledge basesExposure to support analytics, operational reporting, or customer feedback processesFamiliarity with platforms such as Planhat, HubSpot, MixpanelInterest in climate technology, sustainability, or data-driven productsExperience working within a startup or scale-up environmentBENEFITSContribute to a business making purposeful impact related to climate changeMonthly training & conference budget to help you upskill and develop your career (£1,000 per year)6 monthly appraisals and 12 monthly pay reviewsPension contribution schemeHybrid working (3 days/week in office)Mental Health and Wellbeing support via Oliva? 25 days holiday, plus Bank Holidays, annual 3-day Christmas-closure, and half day on your birthday (36.5 days total!)Optional quarterly socials, dinners, and fun nights outA fully stocked supply of snacks, fruit, and refreshments for the days when you are in the officeCycle to work scheme via gogetaEnhanced maternity and paternityPawternityDog friendly office (official residence of Alfie, Chief Mischief Officer)EQUAL OPPORTUNITIESClimate X are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating an inclusive environment for all employees and welcome applications from individuals of all backgrounds.Job posting details for Technical Support Lead at Climate X in London.. ClimateTechList gathers 9,000+ job openings from over 523 climate tech companies and updates them daily.

📌 Technical Support Lead (Vancouver)
🏢 Climate X
📍 Vancouver