Applicants must be legally eligible to work in CanadaFull-time, 40 hrs/weekIn-office, Concord, VaughanCAD$80-100KApplicants must be legally eligible to work in CanadaAbout The RoleCustomerization is and Ontario based IT company building business systems — from Zoho CRM/ERP implementations to fully custom solutions — for clients ranging from 30 to 1,000 employees. We are looking to fill a combined 'Business Analyst & Project Manager' role: you'll gather client requirements and design optimal tech solutions, and plan and lead delivery through to launch.What You'll DoBusiness AnalysisUnderstand and analyze client business processes, available resources, documentation, and moreGather and document requirements through workshops, and structured discovery sessionsDesign technology solutions in collaboration with our technical/dev team — spanning Zoho CRM, ERP, custom-built applications, and integrationsSupport technical pre-sales: run solution demos, contribute to proposalsServe as the primary client-facing point of contact throughout engagementsProject DeliveryDefine project scope, budget, phasesGroom tasks and manage concurrent projects in the PM softwareMonitor timelines, budgets, progress, quality,



and risks across multiple concurrent projectsLead developers and system configurators day-to-dayConfigure, customize, or develop solutions on your own, where reasonableClient communicationsProduce clear technical and business documentationTest and validate delivered solutionsBuild training materials and run client training sessionsRequirementsMust-havesA degree or diploma in Computer Science, IT, or a related technical field — you need to understand tech and dev fundamentals, not just the business sideExperience implementing business applications (CRM, ERP, or similar) — including business process mapping and data modelingStrong project management track record — planning, running teams, managing scope/timeline/riskDirect, hands‐on experience running client workshops and requirements‐gathering sessionsExcellent written and verbal English communicationComfortable working with and directing AI‐assisted development, or genuinely curious and quick to pick it upNice to haveZoho experience specificallyWorking styleComfortable in a small, fast-moving, adaptable teamStrong self‐directed learnerAble to run multiple projects/clients simultaneouslyProactive, "can-do" attitudeStrong personal time managementCollaborative across a multicultural team

📌 Business System Analyst And Project Manager (Vaughan)
🏢 Customerization - Zoho Consulting
📍 Vaughan