Customer Service Jobs TorontoProvide customers with accurate quotes and pricing informationCommunicate with customers to ensure they understand the different printing methods offeredUse best judgement to determine which printing method to use to yield the best results for the customerInform and guide customers on how to navigate the websiteEnsure tickets yield a KPI of 1-business day maximum wait timeMaintain customer relationships through professionalism and speed of serviceCreate mock-ups on an artwork software, such as Adobe IllustratorProvide feedback to customer service manager in order to better improve work processesHandle phone, email, and in person communications.Trouble shooting customer complaints and providing the correct solution.Provide brand/product recommendations to customer based on their wants and needs.Customer Service RepresentativeStatus:



Currently HiringKey ResponsibilitiesProvide customers with accurate quotes and pricing informationCommunicate with customers to ensure they understand the different printing methods offeredUse best judgement to determine which printing method to use to yield the best results for the customerInform and guide customers on how to navigate the websiteEnsure tickets yield a KPI of 1-business day maximum wait timeMaintain customer relationships through professionalism and speed of serviceCreate mock-ups on an artwork software, such as Adobe IllustratorProvide feedback to customer service manager in order to better improve work processesHandle phone, email, and in person communications.Trouble shooting customer complaints and providing the correct solution.Provide brand/product recommendations to customer based on their wants and needs.RequirementsFluent in EnglishProficient in Adobe IllustratorMinimum 2 years of customer service experienceBenefitsMyHSA health spending account80% coverage on prescription drugs, optical, dental, paramedical (RMT, physiotherapy, etc)max reimbursement of $750Inkblot TherapyFive 100% covered therapy sessions

📌 Customer Service Representative (Toronto)
🏢 Coastal Reign Printing
📍 Toronto