Sandman Inns - Canada - McBride, 1051 SE Frontage Road, McBride, British Columbia, CanadaJob DescriptionPosted Wednesday, July 29, 2026 at 3:00 AMProud to be 100% Canadian-owned,Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada's fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.As a Room Attendant/Guest Service Agent, you 'll wear many hats- from meet-and-greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We 're also pleased to encouragepersonal development and real career growth, which means the sky 's the limit. We know you'd love to hear about our perks- incredible team rates and discounts at all 7 of our restaurant brands are just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team. Your passion for cleanliness and eagle-eye for detail really help to set us apart, and your commitment to friendly customer service brings our guests back time after time.JOB REQUIREMENTS:No education or experience required, we will train one on oneAbility to follow instructionGood communication skills are an assetAble to deal with people sensitively, tactfully, diplomatically, and professionally at all timesProfessional appearance and mannersAbility to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions requiredExceptional conflict resolution, negotiation, and objection handling skillsAble to effectively communicate both verbally and in writingHOUSEKEEPING DUTIES:Clean rooms according to Sandman Hotels standardsMaintains an up-to-date knowledge of all chemicals and cleaning products, and the correct handling proceduresResponds to guests and staff inquiries,



requests and complaints in a prompt and courteous mannerEnsures all lost property items left in guest rooms are recorded on the worksheet and handed in to the Supervisor/Manager at the end of the shiftEnsures all maintenance and safety hazards are promptly reported to the Supervisor/Manager to minimize hazard riskTakes personal responsibility for equipment, ensuring it is operated correctly and secure at all timesReports any unusual or suspicious persons/activities happening in the area of security to the managerReports any maintenance issues including burned out light bulbsCheck under bed, drawers, and closet for left behind articles and or trashCleans sink and fixtures and restock all terry, soap, glasses, comment cards, coffee and other amenitiesClean coffee pots when needed, - ensures pots are plugged inArrange furniture following use by guestsEnsure security of guest rooms and privacy of guestsPerform Laundry tasks when necessary including collect, sort, transport laundry at the beginning of each shift.Remove laundry from dryers and fold immediately to prevent wrinkling.Stock linen supply room with clean linens for use for next day.Laundry to include: bed linens, blankets, Duvets/Comforters, towels & face cloths, and restaurant table linens. At end of day all cleaning cloths will also be washed, dried and folded for housekeeping needs.Small mending repairs required as needed.GUEST SERVICE AGENT DUTIES:To provide a warm, welcoming and friendly environmentResponsible for checking guests in and out of the Hotel.Issues room keysAnswers various questions from guests and arranges transportation for guests.Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.Computes bills, collects payment and makes change for guests.Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.Check all unresolved departures.Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.Write all wake-up call requests on specified form and enter on switchboard.Clean and tidy front desk area.Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries,



and other interactions.Provide information to staff and/or clients about special activities.Observe and report any security issues to the Manager.APPLICABLE SKILLS:Excellent customer relations.Must have time-management skills.Adaptable to change and be able to handle multiple priorities under pressure.Eager and focused to exceed guest expectations.We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.PERKSRewards & RecognitionDiscounted Hotel Stays for Team Members and Family & Friends rates too!25% discount at our restaurants for up to 6 peopleDiscounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain ResortOngoing Employee events, incentives & recognitionGrowth Opportunities- Career Advancement starts from WithinDedicated Training ProgramEmployee Assistance Program (EAP)- Free mental Health Support, Legal & Financial CounsellingRefer a friend or family and earn money!Group Life Insurance, Extended Health, Dental, Vision Care!Complimentary StaysRRSP MatchingMilestone RewardsTuition Credit ProgramValidation note: The following sections have been removed in this refinement to meet quality and policy requirements: submission instructions, contact/CV instructions, and disclaimers typically used for applications.Sandman Hotel Group is an equal prospect employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code.At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.Ca/careers/ .Sandman Inns - Canada - McBride, 1051 SE Frontage Road, McBride, British Columbia, Canada

📌 Room Attendant (British Columbia)
🏢 Sandman Hotel Group
📍 British Columbia