Unlock your potential as a Technical Support Specialist with Fortinet, focusing on endpoint security troubleshooting in Burnaby. Provide excellent customer service and technical assistance.In this crucial role, you will manage escalations and offer technical help for Fortinet's customers. This prospect allows you to consult technical documentation, reproduce customer environments, and evolve into a subject matter expert in our security products. Engage with customers effectively to resolve their concerns.Key Responsibilities:Troubleshoot Fortinet's Endpoint Detection and Response solutionsManage communication of complex issues until resolutionAnalyze data and recommend corrective actionsTrain customers on cybersecurity product usageStay abreast of current trends in endpoint securityRequirements:5+ years in technical support or system administrationStrong foundation in networking protocols and OSFamiliarity with security frameworks like MITRE ATT&CKPrior call center experience is an advantageEffective verbal and written communication skillsCapitalize on your technical troubleshooting skills to support Fortinet's mission in cybersecurity.