Enhance guest experiences as a Front Desk Agent with a sales mindset. Ensure smooth check-ins and promote hotel services while assisting guests with special requests.As a Front Desk Agent, you will register guests, assign rooms, and accommodate requests whenever possible. You'll need to thoroughly understand the hotel's credit and cash handling policies, and effectively use suggestive selling techniques to promote services and room options. Collaborating with housekeeping and maintenance is essential for keeping room statuses accurate and fulfilling guest requests promptly.Key Responsibilities:Register guests and assign rooms accuratelyProcess check-ins and check-outs efficientlyUtilize suggestive selling techniques for hotel servicesCollaborate with housekeeping for room status updatesMaintain cleanliness of the front desk areaRequirements:Knowledge of room types and ratesStrong cash handling and credit processing skillsExcellent telephone etiquetteSales-minded with a customer-focused approachFamiliarity with safety and emergency proceduresElevate guest satisfaction through effective communication, special requests handling, and a keen sales approach.

📌 Front Desk Agent Sales Specialist (Banff)
🏢 Canadian Rocky Mountain Resorts
📍 Banff