Leadership of Self and OthersWorks under direct supervision and/or within established policies practices and guidelines with minimal opportunity for deviationIncorporates change initiatives into own day-to-day work as directedService DeliveryUnderstands the day-to-day basic support needs of assigned customersExecutes basic administrative, operational, or customer support tasks under direct supervisionResponds to basic task-related inquiries related to own support areaRelationshipsInteracts and develops working relationships with internalExchange/record task-related informationMay exchange standard administrative, operational, or customer support information or provide support services to external contactsProblem SolvingResolves well-defined and standard administrative, operational, or customer support issues within standard operating procedures and refers issues outside of established procedures to higher levelsUtilizes standard operating procedures or relies on readily available assistance of Team LeaderContinuous Improvement/InnovationMay provide input into specific job-related process improvementsLearns and implements basic policies, procedures, quality,



and compliance standardsDecision MakingLimited decision making within defined parameters around work expectations, quality standards, priorities, and timingWork impacts limited to own area and errors require straightforward rework/correctionRisk ManagementResponds to risks in accordance with established guidelines/procedures/practicesIdentifies and notifies more senior Team Members of risks; obtains assistance fromavailable resources as requiredRisks associated with specific work processes are mitigated by direct supervisionScope of Knowledge, Work & ExperienceEntry level role for an individual contributor performing basic day-to-day task related support activitiesApplies knowledge of foundational concepts, terminology, and specialized administrative, operational, or customer support requirements to support areas of responsibility and perform well-defined or routine tasksTypically holds a minimum of a High School Diploma and 0-2 years of experience, or an equivalent combination of training and experience. May also hold a One Year Certificate.Job InfoJob Identification 15210Job Category Customer ServicesJob Schedule Full timeLocations 217 Railway Ave, Eatonia, SK, S0L 0Y0, CA

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