Electronic Products Recycling Association (EPRA) is a recognized, industry-led, not-for-profit organization that operates regulated recycling programs across Canada. We provide environmental compliance programs for manufacturers, distributors, retailers and other suppliers of electronics and represent the largest network of qualified processors and drop-off locations in Canada. Our mandate is to ensure end-of-life electronics are collected, recycled and handled in a safe, secure and environmentally-sound manner.We currently have an opening for a Bilingual Client Service Coordinator based out of our Mississauga head office located at 5750 Explorer Drive.This is a six-month contract position that could become permanent for the right person.Role Overview:Reporting to the department supervisor, the Bilingual Client Services Coordinator is a key member of our Steward Services team and is responsible for facilitating the jurisdictional compliance requirements of our Stewards (clients) that addresses the electronic recycling needs of consumers and businesses across Canada.Key Responsibilities:Understand the applicable Canadian (EPR/IPR) recycling regulationsEducate clients on regulations and steps required to maintain program complianceAccount management ensuring remittances are madeOutreach and follow-up on report documentationAssist with invoicing questions and concernsAudit control ensuring documents match and balanceIdentify and resolve issues with service providersExecute other ad hoc projects upon requestIdeal Candidate:Experience in customer service or in administrative service,



in a contact centre or similar office environmentStrong knowledge of Microsoft OfficeHighly organized, analytical and detail-orientedComputer savvy, current on new technology and quick to learn new systemsComfortable and effective dealing with our clients and the public over the phoneExcellent written and documentation skillsSelf-motivated and disciplined to work without direct supervisionTeam player, who functions well within a team environmentAble to multi-task in a fast paced and dynamic settingBasic understanding of accounting principles/finance background is a strong assetExperience in the fields of environmental compliance/stewardship and/or regulations and permits are an assetFluency in French at a professional level is a MUSTAble to work all rotating day/evening shifts (7 am - 3 pm, 9 am - 5 pm, 11 am - 7 pm) out of the Mississauga head officeRemunerationVacation timeFlexible, hybrid work arrangementsReimbursement of travel expenses - if applicableProfessional development opportunitiesYou will be part of a small and positive team that works in the increasingly important recycling industry to ensure environmental protection.EPRA is committed to providing an inclusive, equitable and accessible setting. Our goal is to attract and retain highly talented employees from diverse backgrounds. We are committed to providing accommodation to applicants throughout the recruitment and hiring process. In addition, we may use AI tools to screen applicants and assist in evaluating candidate qualifications. However, all final hiring decision are made by our recruitment team.Website: http://www.Epra.Ca

📌 Bilingual Client Service Coordinator (Mississauga)
🏢 Politicalresearch
📍 Mississauga