Join Jobber as a Customer Success Specialist, dedicated to retaining customers and enhancing their experience. Utilize your skills to solve challenges faced by customers and ensure their success.You will play a pivotal role in Jobber's Customer Success team. Through insightful engagement with clients, your aim is to address cancellation triggers and guide them towards effective solutions. You'll deepen your understanding of the platform and leverage your knowledge to provide exceptional support tailored to individual customer needs, ultimately driving long-term retention.Key Responsibilities:Connect with customers to assess cancellation risksInitiate proactive retention calls addressing key signalsConduct tailored sessions for feature adoptionInvestigate underlying causes of customer disengagementContribute insights for ongoing product and service improvementRequirements:Experience thriving in customer-centric rolesExceptional questioning and listening skillsSkilled in guiding customers through complex decisionsStrong problem-solver with a customer-first mindsetExperience with up-to-date software tools and AI is a plusEnhance customer engagement and drive success with your expertise at Jobber.