Position OverviewAs a Support Worker, you play a vital role in supporting individuals to live successfully in shelter and residential environments through a harm reduction and trauma-informed approach. This is a dynamic, hands-on role where no two days are the same. You will support a diverse adult population navigating mental health and substance use challenges, helping them build life skills, access resources, and improve their overall quality of life.If you are someone who leads with empathy, stays grounded in challenging situations, and believes in creating inclusive, judgment-free spaces, this role offers meaningful, front-line impact every day.Major ResponsibilitiesProvide day-to-day physical, emotional, and social support to clientsAssist with activities of daily living and life skills developmentSupport case management and help maintain client case plansConnect clients with community resources and servicesTransport clients to appointments, outreach activities, and essential errandsFacilitate and participate in client-focused programming and activitiesApply harm reduction principles in all aspects of careMonitor for and respond to crisis situations, including overdose response and Naloxone administrationProvide calm, effective intervention in emergent or high-risk situationsConduct regular client observations and ensure overall safetyMaintain a safe, clean, and secure workplace for clients and staffMonitor access to the building and ensure safety protocols are followedPerform routine cleaning, housekeeping,



and basic maintenance reportingSupport meal services and ensure common areas are maintainedComplete accurate and timely documentation in accordance with program standardsMaintain records related to client supports and daily operationSupport rent collection and other administrative duties as neededOther duties as assignedWhat We OfferHourly overnight premium between midnight and 8am.A supportive, caring, work environment with a focus on investing in our staffProfessional development opportunitiesExtended health and dental benefitsRRSP matching3 weeks vacationAdditional personal time off with payAcknowledgementThe John Howard Society of Okanagan & Kootenay is an equal opportunity employer. All applicants will have the opportunity to be considered for employment without regard to their race, colour, ancestry, place of origin, religion, physical or mental disability, sex, sexual orientation, or any other characteristic protected by law.We thank all applicants for their interest, however, only shortlisted candidates and those eligible to work in Canada will be contacted.Schedule: 30 hours/weekRequired: Current First Aid (Level 1),Preference given to candidates with Naloxone trainingWillingness to work varied shifts, including evenings, weekends, and overnight (shift schedule: 10pm-8am, Sunday to Wednesday)Certificate, diploma, or degree in a related human/social services fieldMinimum one (1) year of recent, related experienceAn equivalent combination of education and experience may be consideredStrong interpersonal and relationship-building skills with diverse populationsAbility to remain calm and effective in high-pressure or crisis situationsSound judgment and problem-solving abilitiesAbility to work independently and as part of a teamStrong communication and documentation skillsPhysical ability to perform the duties of the roleClear a Criminal Record Check (Vulnerable Sector)Ability to work in environments that may include petsComfort working independently (lone worker shifts may apply)If you require accommodation at any stage of the application process, please let us know!

📌 Support Worker - Kelowna
🏢 John Howard Society of Okanagan & Kootenay
📍 Kelowna