Join a dedicated IT support team as an IT Support Specialist focusing on delivering outstanding customer experiences across Ontario. This full-time position ensures effective resolution of technical issues for a seamless user journey.
As the first point of contact for IT-related inquiries, you will utilize your expertise to address challenges with hardware, software, networks, and applications. Your commitment to customer satisfaction and proactive communication will create a positive atmosphere for users. Building strong relationships through effective interaction is key to this role.
Key Responsibilities:
• Provide IT support via phone, email, and chat
• Troubleshoot Level 1 hardware and software issues
• Log and manage incidents with attention to detail
• Collaborate with support teams for complex cases
• Deliver service with professionalism and urgency
Requirements:
• 1-3 years of relevant IT support experience
• Proficient in Windows OS and troubleshooting
• Strong communication skills in English
• Experience with IT security practices desirable
• Community college diploma or equivalent education
Champion user success in your role as an IT Support Specialist.
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📌 IT Support Specialist in Ontario (Markham)
🏢 BGIS
📍 Markham