About the Company

Our client is a growing and established organization within the logistics and distribution sector, seeking an experienced and hands-on Vice President, Operations to lead and optimize its day-to-day operations.

About the Role

This is a highly visible leadership position responsible for overseeing operational performance, developing and implementing strategies for growth and efficiency, and ensuring the organization consistently delivers exceptional service to its customers.

Responsibilities

- Operational Leadership
- Provide strategic and hands-on leadership across all operational functions.
- Oversee day-to-day operations, ensuring efficiency, productivity, quality, and customer service objectives are achieved.
- Establish operational priorities, processes, and performance standards aligned with company objectives.
- Identify opportunities to improve workflows, reduce costs, and increase operational efficiency.
- Develop and monitor operational KPIs, dashboards, and performance metrics.

- Logistics & Distribution
- Oversee transportation, warehousing, distribution, inventory, and related operational activities.
- Ensure the effective movement and delivery of products while maintaining service levels and controlling costs.
- Optimize staffing, equipment, facilities, and other operational resources.
- Partner with internal teams and external vendors to improve supply chain performance.
- Identify and resolve operational bottlenecks and service issues.

- Leadership & Team Development
- Lead, mentor, and develop operational managers and supervisors.
- Build a high-performance culture focused on accountability, continuous improvement, and customer service.
- Establish clear goals and performance expectations for operational teams.
- Identify talent needs and support recruitment, onboarding, training, and succession planning.
- Foster strong communication and collaboration across departments.

- Financial & Business Management




- Develop and manage operational budgets while maintaining appropriate cost controls.
- Analyze operational expenses and identify opportunities for cost savings and increased profitability.
- Work closely with senior leadership on forecasting, strategic planning, and business growth initiatives.
- Evaluate operational investments, technology, equipment, and infrastructure requirements.
- Ensure operational decisions support overall company profitability and growth.

- Process Improvement & Strategy
- Develop and implement initiatives focused on continuous improvement and operational scalability.
- Review existing processes and implement best practices across the organization.
- Utilize data and analytics to identify trends, improve decision-making, and increase productivity.
- Lead change-management initiatives associated with organizational growth and process improvements.
- Stay current with industry trends and identify opportunities to maintain a competitive advantage.

- Customer & Stakeholder Management
- Maintain strong relationships with key customers and business partners.
- Ensure operational teams consistently meet or exceed customer expectations.
- Resolve escalated service and operational issues in a timely and professional manner.
- Collaborate with Sales, Finance, HR, and other departments to ensure alignment between commercial and operational objectives.

Qualifications

- 10+ years of progressive experience in operations, logistics, distribution, transportation, warehousing, or supply chain.
- 5+ years in a senior operations leadership role such as VP Operations, Director of Operations, General Manager, Senior Operations Manager, or equivalent.
- Proven experience leading multi-functional operational teams.
- Demonstrated success improving operational efficiency, productivity, and profitability.
- Solid financial and business acumen, including budgeting and KPI management.
- Experience developing and implementing operational strategies and process improvements.
- Excellent leadership, communication, negotiation, and problem-solving skills.
- Strong analytical and decision-making capabilities.

📌 Vice President Operations - mississauga
🏢 AppleOne Employment Services
📍 Mississauga