Helpdesk Analyst, Temporary (12-months)Department: Information TechnologyPosition Type: Temporary, Full-time (35 hrs./week)Location: Essex, OntarioPosting #: COE-25-26Opening Date: September 1, 2026Internal Closing Date: September 8, 2026External Closing Date: September 21, 2026Role Snapshot (Our Elevator Pitch!)Do you enjoy solving technical puzzles, empowering users with tech solutions, and being the friendly face of IT? Join the County of Essex as a Helpdesk Analyst and become the first line of defence in troubleshooting, resolving, and supporting our agile IT ecosystem. This role is your opportunity to work collaboratively with a passionate IT team while delivering exceptional service that keeps our organization moving forward.Why Work With Us?The County, as we like to call ourselves, is an upper-tier municipal government organization, providing programs and services to approximately 193,000 residents within the Essex County region and some shared services to approximately 422,000 within the Windsor-Essex region.We operate in Canada's warmest and southernmost County, surrounded on three sides by water and blessed with unrivalled opportunities for boating, fishing, cycling, golfing and other recreational pursuits. One of Ontario's best-kept secrets, the County offers an affordable mix of urban and rural living with easy access to world-class amenities and schools. We are located next to the urban center of Windsor and just minutes from downtown Detroit. With comprehensive benefits, professional development opportunities, and a culture built on respect and inclusivity, we are proud to support our people in achieving their goals.What You'll DoTechnical SupportAddress and categorize user-reported issues via phone, email, and ticketing systemsTroubleshoot hardware,



software, audio-visual tools, and collaboration platformsProvide first- and second-level support, escalating issues appropriately when neededHardware, Software, & Infrastructure SupportSet up and maintain IT equipment, user management tools, desktops, laptops, and moreInstall and update operating systems and software applicationsAssist with onsite IT project supportUser Assistance and TrainingEnforce IT policies and ensure proper use of IT resourcesDeliver training sessions for employees on commonly used hardware and softwareSystem Monitoring and ReportingMonitor ticketing systems, equipment, and network services to ensure optimal performanceProvide regular feedback and updates on IT servicesContinuous ImprovementStay up to date with emerging technologies and industry best practicesDocument solutions to recurring issues and share knowledge with the teamOther Duties as AssignedSupport organizational events and fulfill additional responsibilities as neededWhat You BringEducation and Commitment to Growth:College Diploma in Networking, Application Development, or Cybersecurity (or a related technical field)CompTIA A+ CertificationExperience and Expertise:At least 2 years of experience providing end-user support and troubleshooting IT issuesSkills and Abilities:Strong technical expertise in operating systems, hardware, software,



and networkingFamiliarity with IT service management frameworks (e.G., ITSM, ITIL, COBIT).Exceptional troubleshooting and problem-solving skillsOutstanding communication skills, with the ability to explain technical concepts clearly to non-technical usersA customer-focused mindset with a commitment to providing excellent serviceThe ability to prioritize and resolve issues effectively under pressureOther Requirements:A valid Class "G" Ontario driver's license and access to a personal vehicle for work-related purposesAbility to provide a Ministry of Transportation Driver Abstract and Police Information CheckWhat We Are OfferingAs a CUPE 2974.1 position, this role is on Band 10 with a starting hourly rate of $34.55 (effective April 1, 2026) is just the beginning. The benefit package is second to none and the defined benefit plan of the Ontario Municipal Employees Retirement System (O.M.E.R.S) is a pension system sought by many.The County of Essex embraces diversity and inclusion in our workforce and workplace. We are committed to building inclusive teams and an equitable environment for people to be themselves. We encourage applications from all qualified candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process.Please let us know of any accommodations through [email protected]. Information received relating to accommodation will be addressed confidentially. This information can be made available in alternate formats upon request.Personal information is collected in accordance with the Municipal Freedom of Information and Protection of Privacy Act and will be used for employment opportunities only.

📌 Help Desk Analyst, Information Technology Temporary (12-Months) (Essex)
🏢 County of Essex
📍 Essex