Shape customer experiences as a Customer Complaint Specialist at KDC/ONE, focusing on quality and customer satisfaction. In this temporary role, you'll coordinate complaint investigations and manage documentation to uphold the highest standards.As a Customer Complaint Specialist, your role is to ensure effective handling and resolution of complaints related to raw materials and finished goods. Your analytical mindset will aid in the identification of underlying issues, while your attention to detail will ensure thorough documentation and compliance with SOPs and GMP standards.Key Responsibilities:Manage and follow-up on incoming customer complaintsCoordinate detailed analyses with stakeholdersComplete all necessary documentation for investigationsEnsure adherence to deadlines for issue closureParticipate actively in quality improvement initiativesRequirements:DEC or similar qualifications3+ years in a manufacturing contextStrong skills in Microsoft Excel, Word, AS400Functional in both French and EnglishProven analytical and problem-solving capabilitiesBe part of a recognized quality team at KDC/ONE and directly impact customer satisfaction through meticulous complaint management.

📌 Kdc/One Customer Complaint Specialist (Quebec City)
🏢 kdc/one
📍 Quebec City