Overnight Shift

First 8 weeks are day shift. To complete first portion of training.

This is a bilingual English & French role. Must be able to speak, read, write in both languages.

At TLS, we dont just answer calls, we create moments.

Were looking for people who lead with empathy, care deeply about others, and want to make a difference with every interaction.

This is a remote role, and we are based out of London, Ontario.

Why Youll Love Working Here

We believe that connection is at the heart of everything we do. At TLS, youll find:

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  • A team built on trust, respect, and genuine care
  
  
  • A space where your ideas matter, and we encourage feedback
  
  
  • Opportunities to grow your personal and professional skills.
  
  
  
  

Were proud to represent trusted brands like CertaPro Painters, Paul Davis Restoration, California Closets, and First OnSite, helping small businesses succeed in North America.

What Youll Do

As a MomentMaker® youll be the first friendly voice customers hear when they reach out for help. You will:

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  • Connect with customers via phone,
    
    
    
    email, or chat
  
  
  • Schedule appointments and share helpful information
  
  
  • Listen with empathy and find the best solutions
  
  
  • Record accurate details and follow brand guidelines
    
  • Partner with your team to create a positive experience for every interaction
  
  
  
  

What Youll Bring

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  • A natural ability to make people feel heard and valued
  
  
  • Strong communication skills written and verbal
  
  
  • Comfort using technology and learning new systems
  
  
  • The ability to stay calm and organized in a fast-paced environment
  
  
  • Availability for evening and weekend shifts
  
  
  
  

Experience in customer service is an asset - but a genuine desire to care for others is what really counts.

What Makes TLS Different

At TLS, success isnt just about numbers, its about the way we engage with people. We celebrate excellent performance, support growth, and build connections that last.

Ready to make your mark?