Join Dayforce as an IT Service Management Expert in the Philippines, where you will enhance Service Level Management to foster improved IT service delivery. This role emphasizes governance and continuous enhancement of services.In this critical position, you will define and maintain our Service Level Management framework while collaborating with multiple teams across the organization. You will ensure that our service portfolio is productive, effectively driving measurable outcomes and stakeholder engagement through transparent performance reporting.Key Responsibilities:Create a comprehensive documentation framework for IT servicesBuild and maintain service performance reporting dashboardsLead service health measurement initiativesConduct periodic reviews with service stakeholdersManage a backlog for continuous service improvementRequirements:Minimum 5 years in IT service governanceProven track record of defining SLAs/OLAsStrong grasp of ITIL frameworksExperience with ServiceNow ITSM toolsExceptional communication and analytical abilitiesDrive impactful service improvements and governance as part of Dayforce's commitment to excellence.

📌 Dayforce It Service Management Expert (Toronto)
🏢 Dayforce US
📍 Toronto