Become a Community Advocate for Lyft as a Social Support Associate, working remotely from Toronto. Utilize your communication skills to assist customers across multiple social platforms.In this role, you will represent Lyft on social media channels, tackling customer issues in real-time. The ideal candidate is someone who can navigate sensitive situations with care and insight while maintaining Lyft's community trust. You will be instrumental in working cross-functionally to ensure consistent support messages resonate with our customer base.Key Responsibilities:Manage community inquiries with solutions in mindAct as Lyft's voice across social media channelsCultivate trust through proactive customer interactionProvide effortless, personalized support experiencesCollaborate with internal teams to keep support messaging alignedRequirements:Minimum 1 year experience in customer serviceExperience with social media or communications is advantageousExcellent writing and detail-oriented skillsEmotional intelligence and independent problem resolutionStrong capability to prioritize tasks and manage time wellBring clarity, empathy, and proactive problem-solving to your role with Lyft and help foster a supportive community.

📌 Lyft Community Advocate Remote Position (Edmonton)
🏢 Socotra
📍 Edmonton