JOB SUMMARY Our Customer Experience Specialist within the Diabetes Express department will support patients by providing an ultimate customer experience. This fast paced and rewarding role is ideal for self motivated individuals who want to expand their experience in the health care industry. Our mission is to go above and beyond with each interaction with our customers. DUTIES AND RESPONSIBILITIES Managing inbound and outbound communication from customers, program stakeholders and peers in a qualified and friendly telephone manner. Accurately processing orders from customers, stakeholders via phone, online portals, and live chat.



Managing requests for information and follow up on submissions pertaining to coverage through private and provincial drug plans in a timely manner. Gather all pertinent and appropriate information from the customers to complete the necessary forms (private and/or provincial insurance) in a concise, organized, and professional manner. Assists the pharmacist in acquiring all required information from the customer for prescriptions to be adjudicated. Keeping detailed notes in the patient's profile. Proactively offer financial assistance for patients when available. Communicates with patients regarding their

📌 Customer Experience Specialist (Markham)
🏢 Bayshore HealthCare
📍 Markham