Enhance client experiences as a Customer Operations Specialist with Ricoh in Ottawa, ON. This full time position emphasizes service delivery, analysis, and client management.As a Specialist, you will play a crucial role in delivering managed services that conform to Ricoh's standards and specific client requirements. You are expected to carry out fleet optimization assessments and utilize technology effectively to improve client satisfaction. Your analytical skills will help monitor KPIs to drive operational performance.Key Responsibilities:Deliver services according to established customer SLAsAnalyze service performance metrics and provide recommendationsCollaborate with teams to develop customer-oriented processesUtilize fleet management for continuous improvementSupport escalations and consumables inventory managementRequirements:At least 2 years in administrative settingsFluency in French and English neededProficiency in MS Office applications, especially ExcelPreferred vehicle access for site engagementsRelevant industry training and certificationsFoster customer relationships and operational success as a Customer Operations Specialist at Ricoh in Ottawa.

📌 Specialist In Customer Operations Role (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Ricoh USA
📍 Riviere-des-Prairies—Pointe-aux-Trembles