Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.Job BenefitsSki/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessonsMORE employee discounts on lodging, food, gear, and mountain shuttlesRSP Options (after 12 months or 2000 cumulative hours of service)Employee Assistance ProgramExcellent training and professional developmentReferral ProgramFull Time roles are eligible for the above, plus:Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)Free ski passes for dependentsCritical Illness and Accident plansJob SummaryThe Front Desk Supervisor is a key leader in delivering exceptional guest service and overseeing daily front desk operations. This role ensures that every guest interaction reflects Kindred's luxury standards and values of kindness, professionalism, and connection. The Supervisor provides mentorship to team members, resolves guest concerns with care,



and collaborates across departments to ensure seamless operationsJob SpecificationsStarting Wage:$24.00/hr - $32.00/hrEmployment Type:Year RoundShift Type:Full Timehours availableMinimum Age:At least 18 years of ageHousing Availability:NoJob ResponsibilitiesGreet and check in guests and condo owners with warmth, professionalism, and efficiencyProcess check-outs, ensuring accurate billing and payment collectionAnswer front desk and call center phones promptly and courteouslyProvide guests with detailed information about Kindred Resort, Keystone, and surrounding areasAssist condo owners with reservations and service needsResolve guest concerns and billing discrepancies with empathy and attention to detailSupervise daily front desk operations, ensuring adherence to luxury service standardsTrain and mentor new and existing front desk agents on procedures and guest service excellenceMonitor and manage the property management system to ensure accurate guest records and service trackingCoordinate with Housekeeping, Maintenance, and other departments regarding room status, guest requests, and early arrivals or departuresAct as Manager on Duty when needed,



supporting escalated guest issues and operational decisionsConduct site tours of guest rooms and resort facilities as requestedSupport the execution of the upgrade program and train staff on upselling opportunitiesMaintain a professional appearance and demeanor at all timesDrive the guest courtesy vehicle as neededAssist with ancillary operations such as stocking the gift shop or supporting lodging operationsHandle confidential guest information with integrity and discretionAttend training and development sessions as requiredCollaborate with departments including Owner Relations, HOA Management, IT, Sales, and more to ensure seamless guest experiencesPerform other duties and special projects as assignedJob RequirementsHigh School education or equivalentExtensive phone and computer skills with data entry experienceBasic reading, spelling, and math skillsAbility to converse clearly and comfortably with many different types of people in EnglishAbility to work with guests using good social manners, diplomacy, and tactValid US Driver's License, Clean driving record and must be able to pass a Vail MVRAbility to work well under pressurePrevious hotel/hospitality experience requiredIn completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.Vail Resorts is an equal prospect employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

📌 Lead Front Desk Agent (Canada)
🏢 Vail Resorts
📍 Canada