Service Representative (6 Month Contract)Contract Full-Time Professional Any Canadian Location, CAService Representative (6 month contract)Location: Remote anywhere in Canada, or if local to an office, hybrid - Kingston, Toronto, or MontrealThe total target compensation (TTC) range, including salary and target bonus, is $47,813 - $65,875. This TTC range is applicable to permanent roles only; fixed-term contract andcasual roles are not eligible for annual bonus and would receive only the base salary component. The actual base salary offered within this range will be determined by the successful candidate's skills and experience, as well as internal equity.Empire life is looking to hire a Service Representative (6 month contract) to join our Retail Operations team! We are actively seeking candidates to fill one current, open 6 month contract position.Why pursue this opportunityOur mission - Provide expertise and intelligent solutions to help Canadians navigate life with confidence.Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.What you'll be working onProcessing applications and service requests within established service standardsProviding prompt and accurate resolution to complex problemsInvestigating and analyzing simple cases and completing necessary follow-up changesProviding prompt and courteous resolution of enquiries regarding administration procedures and transactions on client accounts from both internal and external sourcesWhat we're looking for you to have1+ years work experience in an office environmentKnowledge of word processing, spreadsheet,



and database computer softwareAbility to prioritize and balance multiple tasks and navigate multiple systemsHigh attention to detail/accuracyAccess to stable and secure internet for remote workBilingualism (English/French) would be an assetCompletion of a College Diploma would be an assetIf you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.Beyond the salaryFor permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:Competitive salaries with annual pay increasesAnnual bonus program, which recognizes both strong company performance and individual contributionsA comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health accountFlexible work arrangements and an annual allotment of personal health days.Four weeks annual vacation from hire dateA defined contribution pension plan with generous employer matchingTop up programs for parental leave and compassionate leaveEmployer-sponsored wellness and recognition programsEmpire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive setting, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact [email protected] .

📌 Service Representative (6 Month Contract) (Ottawa)
🏢 Empire
📍 Ottawa