Join EY’s Managed Services practice in Toronto as a Service Delivery Manager specializing in SAP. Lead strategic engagements and improve operational effectiveness for client services.In this influential role, you will provide leadership in driving SAP Managed Services and enhancing client satisfaction. Your responsibilities will include shaping service offerings, managing complex engagements, and overseeing governance to ensure performance excellence. You'll collaborate closely with stakeholders to leverage AI for better service delivery and operational efficiencies.Key Responsibilities:
- Identify and manage SAP service delivery opportunities
- Advise clients on managed services and transformational strategies
- Oversee complex service engagements and stakeholder relations




- Manage performance reporting and continuous improvement
- Promote AI practices to boost delivery qualityRequirements:
- Experience in leading SAP Managed Services
- Solid executive presence and stakeholder management skills
- Ability to deliver SAP engagements independently
- 5+ years in Application Management Services or SAP operations
- Proficiency in ITSM and service governance processesYour capacity to drive improvements and lead teams will significantly impact EY’s client service delivery.#J-18808-Ljbffr

📌 Service Delivery Manager At Ey (Toronto)
🏢 Ernst & Young Advisory Services Sdn Bhd
📍 Toronto