Enhance client satisfaction at American Express as a Bilingual Customer Service Skilled in a hybrid work setting. Your focus will be on delivering outstanding support to Card Members through effective communication.American Express is looking for a bilingual candidate to assist their Card Members with various service inquiries. You'll use your customer care skills to improve Member engagement and solve inquiries with professionalism. This role requires effective multitasking and the ability to manage requests during flexible hours.Key Responsibilities:Provide extraordinary service to inbound calls and chatsProactively address customer account inquiriesUtilize problem-solving skills to enhance service outcomesEngage Members with personalized product offersMonitor and meet performance targets consistentlyRequirements:Bilingual capabilities in French and English are essentialStrong communication and analytical skills requiredNavigate customer interactions quickly and efficientlyPositive attitude in challenging scenarios is essentialFlexibility to work evenings and weekends is necessaryYour bilingual expertise will significantly impact customer interactions at American Express, helping foster deeper connections and satisfaction.

📌 American Express Bilingual Customer Service Role (Toronto)
🏢 American Express
📍 Toronto