Join L’Équipeur as the Manager of Customer Experience and ensure exceptional service delivery across our stores. Lead with our values to connect customers with quality products.
In this strategic role, you will collaborate closely with the store leadership team to enhance customer journeys within L’Équipeur. Your leadership will guide a diverse team while managing operations and analyzing feedback for continuous improvement. This position emphasizes building solid customer relationships through effective service and operational efficiency.
Key Responsibilities:
• Lead hiring and staff development initiatives
• Oversee scheduling and operational planning
• Enhance customer loyalty through effective programs
• Implement strategies based on customer feedback
• Resolve escalated customer issues promptly
Requirements:
• Strong leadership and communication skills
• Customer-focused mindset with problem-solving abilities
• Proficiency in metrics that drive success
• Experience mentoring and inspiring teams
• Ability to adapt in a dynamic retail setting
Create memorable customer experiences at L’Équipeur and guide a team towards excellence.
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📌 L’Équipeur Manager of Customer Experience (Quebec City)
🏢 Mark's Work Wearhouse
📍 Quebec City