Vous aimez aider les autres à réussir et laisser votre marque? Vous éprouvez de la fierté à guider les clients vers les bonnes solutions pour leurs projets? Si, en plus de cela, vous êtes de nature curieuse et souhaitez acquérir de nouvelles connaissances, envisagez de commencer ou de faire progresser votre carrière chez Home Depot.Job Description SummaryPosition Overview: As a member of the Appliance Deliveries team, Direct Fulfillment Analysts are primarily responsible for performance management of our appliance delivery partners in ensuring best-in-class service and help position Home Depot as a leader in the home delivery business. Analysts will be responsible for achieving on-time completion rate, quality of service score, as well as cost-per-delivery targets. They will use sound analytical and continuous improvement methodologies to improve upon operational processes in achieving set targets. Analysts may also be required to support delivery partner onboarding and transitions, as well as supporting the rollout of recent capabilities and initiatives in the appliance deliveries space.Key ResponsibilitiesCarrier Performance ManagementAct as primary point of contact for delivery agent as well as contact center partnersHost weekly business review meetings with appliance delivery agent partnersConduct data analytics to aid performance review discussions with delivery agentsSupport delivery capacity planning conversationsProcess Improvement and Change ManagementHost and deliver appliance deliveries SOP training to agent partners on an ad-hoc basisIdentify process improvement opportunities and recommend solutionsDevelop and manage action plans associated with improvement initiativesSupport carrier onboarding as well as delivery warehouse transition initiativesCross-functional CollaborationFacilitate discussions with key business stakeholders such as distribution teams and contact center partners, and provide status updates and reportingCompetenciesCustomer FocusAction OrientedDrives ResultsCommunicates EffectivelyCollaboratesSkillsProblem solving and critical thinkingInterpersonal skills (relationship management)Data analysis – MS Excel proficiency requiredProcess implementation and change managementTravel RequirementsLimited business travelPhysical RequirementsExtended sittingRepetitive tasksWorking ConditionsWorking in an office setting: computer work, camera on virtual meetings, taking support callsMinimum EducationUniversity degree in engineering, commerce, or a related area of studyMinimum Years Of Work Experience2-4 years of experience in Supply Chain operations preferredMinimum Leadership ExperiencePrevious leadership experience an assetCertificationsNoneOther Requirements/AssetsRequire proficiency in Microsoft Office Suite (Excel, PowerPoint, Access, Word)Knowledge in SQL, Visual Basic, Google BigQuery, Alteryx is considered an asset but not requiredThe pay range for this position is between $ - $

📌 Analyste, Livraisons Directes (Vaughan)
🏢 The Home Depot Canada
📍 Vaughan