Elevate customer experiences as a Full-Time Appointment Coordinator at OpenRoad Lexus Richmond, focusing on appointment scheduling and customer follow-ups. Help maintain optimal service through clear communication and efficient organization.
OpenRoad Lexus Richmond seeks a dedicated Appointment Coordinator to manage service appointments effectively. This role requires a background in customer relations and strong organizational skills, as you will liaise with customers to confirm appointments and address outstanding recalls. You'll contribute to a cooperative service team committed to delivering a superior customer experience.
Key Responsibilities:
• Handle customer calls to schedule service appointments
• Review and confirm unconfirmed appointments




• Contact customers about maintenance reminders and recalls
• Monitor and manage incoming email appointments
• Conduct follow-ups to assess customer satisfaction
Requirements:
• Minimum of 2 years in customer relations
• Strong organizational and interpersonal skills
• Basic knowledge of automotive parts and accessories
• Proficient in using computerized appointment systems
• Ability to communicate effectively with diverse teams
Drive customer satisfaction and service excellence as an Appointment Coordinator at OpenRoad!
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📌 Full-Time Appointment Coordinator at OpenRoad (Surrey)
🏢 OpenRoad Auto Group
📍 Surrey