Join Bird as a Helpdesk Technician, providing first-line technical support to employees in Winnipeg, Manitoba. Deliver customer-focused service and resolve IT issues efficiently.

In the role of Helpdesk Technician, you'll be responsible for assisting Bird employees with various technology incidents. Your tasks include troubleshooting common hardware and software problems, managing user accounts, and aiding in device and application support. Following established procedures will help ensure a positive employee experience while documenting all interactions in ServiceNow.

Key Responsibilities: • Provide technical assistance through multiple communication channels • Troubleshoot issues with printers, mobile devices,



and software • Administer user accounts and perform account unlocks • Document incidents and requests promptly in ServiceNow • Support onboarding and offboarding processes

Requirements: • 2-5 years of experience in technical support • Relevant diploma or certification in IT • Experience with Microsoft 365 and Windows operating systems • Familiarity with endpoint management tools like Intune • Effective communication skills for user support

Support Bird employees by resolving technical issues and ensuring seamless IT service delivery. #J-18808-Ljbffr

📌 Helpdesk Technician for Bird Group (Winnipeg)
🏢 Bird Construction
📍 Winnipeg