WHO YOU ARE AT PANASONIC CANADA: Panasonic Canada Inc. is currently looking to hire for the position of Bilingual Technical Helpdesk Analyst L1. Bilingual Technical Helpdesk Analyst L1. Responds to customer inquiries in both English and French via telephone and email, providing timely problem resolution in accordance with established service level standards. Consults with management, technical, or sales staff on non-routine issues and escalates matters as required. Participates in team-based problem resolution efforts and performs other duties as assigned. Overview WHO YOU ARE AT PANASONIC CANADA: Panasonic Canada Inc. is currently looking to hire for the position of Bilingual Technical Helpdesk Analyst L1. Responds to customer inquiries in both English and French via telephone and email, providing timely problem resolution in accordance with established service level standards. Consults with management, technical, or sales staff on non-routine issues and escalates matters as required. Participates in team-based problem resolution efforts and performs other duties as assigned. This is a full time position. This position is onsite. Any office-based work will be performed from our Niagara on the Lake office. Candidates must be legally eligible to work in Canada at the time of application. Please note, Panasonic Canada Inc. does not offer sponsorship to individuals for the purpose of obtaining temporary work permit/visa or permanent residency. Responsibilities WHAT YOU’LL DO: Provides bilingual technical support through telephone & e-mail for timely resolution of customer issues. Assists customers with general programming, and or operational errors.



Make suggestions to improve operational efficiencies. Provides guidance to customers on operation of equipment. Refers customers to online tools or manuals, technical or sales staff Liaises with management, sales, or technical staff to resolve non-routine elements or issues. Participated in team resolution of non-routine issues or initiatives. Initiates call back protocols as required Maintains required logs, and related files Maintains detailed and current knowledge of products and services. Assists new agents with call center routine. Qualifications MUST-HAVES: A+ or equivalency, customer care related & technical helpdesk support. Fully bilingual (English & French) Microsoft Office, including Excel, Word, Outlook – Advanced Routine problem solving with some non-routine elements. Establish rapport with team members to effectively solve problems and solicit opinions. Courteously exchanges factual information in a customer complaint environment. Calms irate or stressed customers in down time situations. Quickly establishes rapport to elicit productive answers to investigative questions that result in timely and accurate solutions. Occasional communication of bad news What You’ll Earn The annual wage range for this position is $40,000 - $51,000 CAD . Actual compensation offered to the selected incumbent will vary depending on the individual’s knowledge, skills and experience related to the role. Benefits & Perks – What’s In It For You Panasonic Canada prioritizes total wellbeing. We offer a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health. Comprehensive Medical, Dental and Vision Coverage with a Health Spending

📌 Bilingual Technical Helpdesk Analyst (Niagara-on-the-Lake)
🏢 Panasonic North America
📍 Niagara-on-the-Lake