At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely–helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close‐knit, safety‐focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!Please note that this position is open to candidates located anywhere in the province of Quebec.This is a position at Grade 9.Job SummaryThe Officer, Workers Compensation Claims is responsible for acting as a point of contact for all stakeholders in establishing new disability claims, providing status updates and responding to inquiries. As the front line for all Return to Work programs at CN, the incumbent assists the Manager, Workers Compensation in assessing barriers to successful and timely return to work. The role applies sound judgement and accuracy in the setup of disability claims and in the communication of information to all stakeholders involved in employee claims.This role will have a strong focus on managing hearing loss files; candidates must have demonstrated experience handling noise‐induced hearing loss claims, including representation at the appeals level in Quebec.Main ResponsibilitiesWorkers Compensation Board (WCB) Claims ManagementReview all new claims and enter all available data into Systems, Applications and Products (SAP) within 24 hours of receiving notification of an injuryReview, investigate, and gather additional information to validate each recent injury claim and report it to the provincial WCBCommunicate with employees and managers on a regular basis to assist in the claims process, monitor treatment plans, and determine Return to Work opportunitiesReview medical documentation throughout the life of each file to validate that diagnosis continues to relate to original injuryLiaise with provincial WCB in Return to Work planning and claims requiring secondary reviews, appeals and medical arbitrationInitiate and represent CN in secondary reviews, appeals and medical arbitration within legislative deadlines at Provincial Tribunals and Appeal CommissionsMaintain claim files for all employees including claim details, statuses, action plans and Return to Work progressResearch related WCB policies and legislation to ensure appropriate benefits are being paid to employeesInitiate review of,



manage and resolve long‐standing disability claims where employee is totally and permanently disabled, and all opportunities for accommodation have been exhaustedAccommodation for Non-Occupational InjuriesGather medical restriction profiles for employees from insurers, occupational health services and physiciansWork with regional stakeholders in finding suitable accommodationsDocument data into SAP for all non‐occupational claimsCoordinate Return to Work and monitor employee progress while on accommodated dutiesAccount ManagementManage financial portfolio of between $5M - $10MEnsure efficient account managementReview invoices and validate all costsRepresent CN as a member of each respective Regional Employer GroupWorking ConditionsThe role has standard working conditions in an office setting with a regular workweek from Monday to Friday. The role requires minimal travel (between 10% - 15%) to visit regional offices and during audits. The role requires being available on‐call 24/7 to respond to critical incidences. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and manage stress.RequirementsExperienceDisability ManagementBetween 3 to 5 years of hands on experience in disability management and insurancePrevious experience in workplace accommodation and claim resolutionEmployment at a provincial workers compensation board**Any experience for these above would be considered as an assetEducation/Certification/DesignationBachelor's Degree in a related Healthcare Field, Social Science, Business, Human Resources or comparable work experienceNational Institute of Disability Management and Research Certification**Any designation for these above would be considered as an assetCompetenciesAddresses risks in a timely manner to eliminate themShares timely information within and across functions to get things done effectivelyCollaborates with key internal stakeholders to enable higher productivityBuilds and maintains an internal network to support a better overall work experienceInspires others with impactful communications and adapts to the audienceInfluences by translating expertise into practical business outcomesApplies analytical thinking to make recommendations that pursue sustainable performanceDeals with pressure and change by staying calm to quickly adapt to changesFluently bilingual both written and verbal (English, French)**Any skills/attributes for these above would be considered as an assetTechnical Skills/KnowledgeProficiency in Microsoft OfficeKnowledge of disability management toolsGeneral knowledge of the railway industryGeneral knowledge of Federally regulated employersStrong knowledge of applicable provincial Workers Compensation legislations, policies and business proceduresKnowledge of Canadian and Provincial Human Rights lawsKnowledge of ergonomic principles**Any knowledge for any of the above would be considered as an assetAbout CNCN is a premium railroad that sustainably generates value for our customers, shareholders, employees, and stakeholders with an unwavering commitment to safety and service. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. CN's network connects Canada's Eastern and Western coasts with the U.S. South through a 20,000-mile rail network. CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN powers the North American economy and is committed to programs supporting social responsibility and environmental stewardship.At CN, we are dedicated to building North America'ssafest, mostinclusiveandsustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates often don't apply unless they feel they fit the job posting at 100%. To all potential applicants, even if you don't meet every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please get in touch with our team [email protected] an equal opportunity employer, qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.Please monitor your email on a regular basis as communication to applicants is done via email.

📌 Officer, Workers Compensation Claims - Contract (Montreal)
🏢 Canadian National Railway
📍 Montreal