Metro Compactor Service is Canada's leading expert for waste and recycling equipment solutions. With expertise spanning over four decades, we provide custom manufacturing, installation, maintenance, and repair services for balers, compactors, and chutes. Our cutting-edge iSmart technology sets us apart, enhancing efficiency and sustainability for our clients in the residential, commercial, and municipal sectors. The Customer Service Adviser role will join a Customer Service team responsible for managing various small to large accounts and ensuring world-class service through timely communication, and timely generation of work orders, dispatching of technicians, and all other documentation including closing work orders, billing, and more. Customer Service Advisers are expected to deliver Super Service to customers through effective and timely communication. The primary goal is to develop and maintain positive relationships with customers, ensuring all service orders and documentation is accurately and smoothly processed. Location: Customer Service Advisers work from office location. Work Hours: 8am – 4:30pm Salary Range: $50,000 - $60,000 Bonus: This position is eligible to receive an incentive award targeted at 5% of the base salary. Responsibilities Ensure company objectives and customer needs are being met by demonstrating knowledge of customers,



and service strategies. Answer calls and service requests for new and existing customers. Dispatch local calls to service technicians, and contractors through-out Canada. Have a good rapport with clients and contractors. Excellent written/verbal communication skills and listening skills. Detail-oriented, with the ability to probe and ask questions to clarify understanding, seeking clarity when necessary. Solid organizational and planning skills. Able to answer multi-line telephone system. Contact contractors to keep all required documentation up to date, including WSIB, Certificate of Insurance, and invoice requests. Acknowledge and communicate with corporate clients on their internal invoicing and service CRM systems. Portal Management. Log service calls into local CRM data system. Able to work a rotation for dispatching service calls on weekends. Other duties as and when assigned. Qualifications Willingness to learn and unafraid to seek clarity when needed. Ability to plan and seek answers independently. Effectively follow up with all necessary parties. Excellent verbal and written communication with all different personalities and customers. 2 years of relevant work experience in a customer call center environment handling customer requests, sales,

📌 Customer Service Advisor (Port Coquitlam)
🏢 MetroCompactor Service Inc.MetroCompactor Service
📍 Port Coquitlam