Lead impactful Partner Services and project delivery with operational excellence in your role as Manager at an innovative organization. Utilize project management expertise to foster collaboration and improve service quality.
As the Manager of Partner Services and Projects, you will report to a senior member within the Programs and Partnerships division. Your leadership will enhance service delivery through effective management of the Coach and Partner Services team, strategic project execution, and alignment with the organization's mission. You will leverage your skills to manage complex projects while ensuring quality service to partners.
Key Responsibilities:
• Define project requirements and manage complete lifecycles
• Oversee timelines, budgets, and stakeholder engagement




• Conduct regular progress meetings and status updates
• Identify improvement strategies for service quality
• Supervise resources and resolve complaints effectively
Requirements:
• Experience in project management methodologies
• Proficiency in both English and French
• Robust leadership and communication skills
• Knowledge of customer support systems like Freshdesk
• Legal authorization to work in Canada
Elevate partner service delivery and project success, driving organizational impact with your management expertise.
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📌 Manager, Partner Services Operations (Ottawa)
🏢 Coaching Association Canada / Association canadienne des entraîneurs
📍 Ottawa