Job DescriptionAlteo is looking for a Senior IT Ops Specialist for a permanent position based in Montreal.Your main role will be to contribute to the smooth running and optimization of operations (payment industry), by recommending the implementation of methodological and technical solutions, while ensuring compliance with processes and regulations.ResponsibilitiesContribute to the definition of procedures to ensure service performanceContribute to the study and analysis of electronic payment platform requirementsContribute to the analysis of operating constraintsContribute to the industrialization of production and implementation of the business resumption planContribute to the definition and implementation of proceduresContribute to the drafting of qualification and patch testing proceduresContribute to customer support in order to meet availability and reliability commitmentsContribute to the handling and processing of requests and incidentsContribute to the definition of production release requirementsContribute to managing relations between customers and editors/service providersContribute to the production of activity reportsContribute to drawing up maintenance action plansContribute to the definition of service tasks: alarms, scheduling,



backups and planning of processing (Batch)Contribute to committees with internal teams and/or customers (e.G. Steering Committee, Production Committee...)Contribute to user support in order to guarantee the processing of reported anomaliesContribute to technical support for users (2nd and 3rd levels)Contribute to the timely response to operating incidents (e.G. analysis, diagnosis and resolution)Contribute to the anticipation of user needs and system evolutionsContribute to technical documentationContribute to the follow-up of operating incidents, by analyzing causes and taking associated corrective measures.ProfileDEC/BAC in IT or equivalent5-8years' experience in a similar roleFamiliarity with the electronic payment industry (an key asset)Unix serverDatabases (e.G. Oracle, PostgreSQL...)Batch and Shell scriptingFile transfer station (CFT, SFTP...)International network platforms (e.G. Edit Package Visa, Master Com...)Scheduling tools (e.G. AUTOMIC, $UNIVERS...)Network architectures and securitySupervision platformDatabasesWriting technical specificationsCustomer orientationCompliance with commitmentsTaking the initiativeProblem anticipationReporting & MonitoringSense of initiative, flexibilityTeam playerAbility to provide support and assistance

📌 Senior It Ops Specialist 4970 (Montreal)
🏢 Alteo
📍 Montreal