Get AI-powered advice on this job and more exclusive features.About JobgetherJobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.About JobgetherJobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Customer Success Manager in Canada.This is a high-impact role where you'll drive long-term customer relationships, align product value with client goals, and lead strategic initiatives to increase retention and revenue growth. You'll serve as a trusted advisor to a portfolio of enterprise and mid-market clients, helping them maximize the impact of the company's solutions. Working cross-functionally with Sales, Product, and Support teams, you'll advocate for the customer while identifying upsell opportunities and ensuring smooth renewals. If you're passionate about delivering real value, influencing at the C-level, and making customer success a revenue engine, this opportunity is for you.Accountabilities:Serve as the primary point of contact for assigned customer accounts,



ensuring satisfaction and engagementDevelop strategic success plans aligned with customer goals and monitor key performance indicatorsIdentify and act on upsell and cross-sell opportunities to support account growthConduct regular business reviews and value discussions with executive stakeholdersOwn the renewal process from planning to negotiation and executionAct as the voice of the customer internally to drive product and service enhancementsCollaborate with Sales and Product teams to ensure alignment on customer objectivesRequirements5+ years of experience managing enterprise or mid-market clients in SaaS, cybersecurity, or managed servicesProven ability to drive renewals and account expansion in a strategic, data-driven mannerExceptional relationship-building, negotiation, and communication skillsAbility to manage multiple client engagements with a proactive and outcome-focused approachSolid understanding of SaaS business models and customer success metricsExperience working with C-level executives and translating technical value into business impactComfortable navigating fast-paced, evolving environmentsWillingness to travel up to 20%Hybrid or work from home eligibility based on location in CanadaBenefitsCompetitive compensation package with performance-based rewardsParticipation in an equity program to share in the company's successComprehensive health advantages, including medical, dental, and mental health coverageFlexible vacation policy designed to promote work-life balanceProfessional development support,



including accreditation subsidies and internal growth opportunitiesAnnual wellness spending accountInclusive and diverse workplace culture that values innovation and collaborationOpportunity to work in one of Canada's fastest-growing cybersecurity companiesJobgether hiring process disclaimerThis job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.If you are among the top 5 candidates, you will be notified within 7 days.If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.Thank you for your interest!Seniority levelMid-Senior levelEmployment typeFull-timeJob functionCustomer ServiceIndustriesNon-profit Organizations and Primary and Secondary EducationReferrals increase your chances of interviewing at Jobgether by 2xGet notified about new Customer Success Manager jobs in Canada.We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

📌 Customer Success Manager - (Canada) (Ottawa)
🏢 Jobgether
📍 Ottawa