DescriptionWe are looking for a meticulous and organized Service Coordinator to join our team in Edmonton, AB. The successful candidate will play a key role in coordinating and scheduling inspections and repairs confirmed by clients. The person in this role will serve as the central point of contact between internal teams, field technicians, and clients to ensure efficient execution, compliance with quality standards, and adherence to timelines and budgets. This position is ideal for a proactive individual who can manage multiple files simultaneously while maintaining a high level of communication and coordination.We offer a comprehensive compensation and benefits package that includes:Wage ranges from $24-$28/hour (depending on experience)Generous RPP matching program5%(after one year)Full health and dental benefits (shared costs)Outstanding schedule-Monday to Friday 8-5Personal & Professional Development OpportunitiesFun & engaging working environmentResponsibilitiesPlan, coordinate, and schedule service calls and inspections with clientsProactively contact clients before the due date of their periodic inspectionsIdentify new clients and promote our servicesArrange equipment rentals or other requirements for installations, when neededCoordinate scheduled services between clients and techniciansEnsure optimal use of the technicians' scheduling calendar to maintain a high level of operational efficiencyMaintain up-to-date equipment records and inspection contract renewalsFollow up on after-sales service and repairs with the service team and clientsContribute to the improvement of processes, productivity,



and customer satisfactionQualificationsHigh school diploma or equivalent requiredAt least one year of experience in industrial sales or a related customer service field (counter sales experience preferred)Proactive, motivated, and customer service-oriented attitudeClear communication skills with technicians and clientsExcellent organizational and priority management skillsStrong coordination abilitiesSelf-motivated with a strong sense of responsibilityAbility to manage multiple files simultaneouslyBasic knowledge of lifting equipmentGood technical understanding (an asset)ERP and Microsoft office proficiencyThe Hercules Group of Companiesis a national leader in industrial lifting, rigging, material handling, and safety solutions, proudly supporting critical industries across Canada. With multiple business units and branch locations coast to coast, we deliver high-quality products, certified inspections, specialized training, and reliable field services to keep our customers safe and productive. Our teams work collaboratively, innovate constantly, and share a commitment to exceptional service. At Hercules, we invest in our people, promote from within, and provide opportunities for continuous learning and growth opportunities.As an employer, we focus on continually enhancing the skills and capabilities of our employees and pride ourselves for building and improving upon our cultures of safety and dedicated customer service.Please note: Successful candidates will be required to pass a criminal background check; drivers abstract and reference checks as a condition of employment

📌 Service Coordinator (Edmonton)
🏢 Hercules SLR
📍 Edmonton