Elevate your IT career with GAM Tech as an L1 Support Hero. This full-time role focuses on first-line IT support, communication, and troubleshooting in a vibrant work environment.

As a member of the Service Delivery team, you will provide customer support via phone, email, or ticketing systems while resolving technical issues. This position emphasizes problem-solving and communication, making it ideal for those passionate about technology and eager to learn. You will be responsible for logging requests, escalating incidents, and improving documentation.

Key Responsibilities:



• Serve as the first point of contact for client inquiries • Troubleshoot and resolve hardware and software issues • Escalate unresolved incidents to L2 Support Team • Maintain up-to-date communication with users • Document all support interactions in HaloPSA

Requirements: • 1+ years of experience in IT support or customer service • Basic understanding of Windows, Office 365, and networking • Robust troubleshooting and problem-solving skills • Excellent communication and organizational abilities • Passion for technology and eagerness to grow

Bring your technical skills and positive attitude to support GAM Tech's mission in Service Delivery. #J-18808-Ljbffr

📌 Support Hero at GAM Tech (Winnipeg)
🏢 GAM Tech
📍 Winnipeg