Kickstart your career with TMX Group as a Graduate Support Analyst. This hybrid position requires a proactive approach to client support within a technical environment.
As a Graduate Support Analyst on the Application Support team, you will engage with clients daily to deliver timely resolutions to their inquiries. This role demands excellent communication skills and the ability to efficiently handle multiple requests while ensuring the highest level of client satisfaction. Internal collaboration will also play a key role in addressing complex technical challenges.
Key Responsibilities:
• Serve as the primary contact for client support issues
• Investigate and communicate solutions for technical problems
• Process and implement client requests efficiently




• Document client interactions using support tools
• Collaborate effectively with technical and product teams
Requirements:
• Customer support experience in a client-facing role
• Exceptional time management and multitasking abilities
• Understanding of APIs and related troubleshooting
• Experience with service management tools like ServiceNow
• Bachelor’s degree or equivalent relevant experience
Embrace the prospect to enhance your problem-solving skills while contributing proactive support to TMX Group's diverse client base.
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📌 TMX Group Graduate Support Analyst (Toronto)
🏢 TMX Group
📍 Toronto