Scandinave Spa Whistler, 8010 Mons Road, Whistler, Colombie-Britannique, CanadaOur MissionTo offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace.VisionTo be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle.Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver excellent results.To provide leadership to the Guest Experience T eam to achieve company goalsTo co-ordinate daily tasks required of the Guest Experience TeamTo delegate tasks to Guest Experience team members through clear communicationTo train Guest Experience team membersTo offer a warm, friendly and professional welcome to guestsTo create a comfortable environment for guestsTo sell and promote the services and products offered by the Scandinave Spa WhistlerJob Type: Full-TimeHourly Rate: $23.04/hourComplimentary thermal baths membership for yourselfExtended Health Benefits after 3 monthsMassage Discounts of up to 35%Food and beverage discounts for onsite café of 25%Complimentary thermal baths membership for one friend,



after 3 monthsWinter Whistler Blackcomb Spirit Pass or Wellness ProgramCorporate discount vouchers for friends and family visiting Scandinave SpaStaff accommodation, based on availabilityFlexible ScheduleTasks and ResponsibilitiesDemonstrate positive leadership, keep the Guest Experience team motivated and guide the team to a high standard of serviceEnsure an equal division of daily tasks within the teamSupport the Guest Experience Team with complex guest service scenariosTake ownership for daily operations of the Front Desk, including delegation of tasks within the Guest Experience Team and guest recoveryMaintain an attitude that meets or exceeds the standards set by the Scandinave Spa WhistlerGuide the Guest Experience Team on maintaining Customer Service StandardsAssist in training Guest Experience team membersEnsure that all opening and closing procedures are completed including end of day cash out reportingProvide feedback to support team members' probationary and annual performance reviewsCommunicate any team member performance issues to the Senior Guest Experience Supervisor and Guest Experience Manager, provide support in addressing these concernsWelcome guests to Scandinave Spa Whistler and provide detailed information regarding the Thermal Journey Experience including orientation of the site,



Massage Services and other products offeredBe proactive in understanding the needs of the guests to offer appropriate services and productsProcess a variety of transactions using Zenoti including check-in or reservations for Thermal Journey Experience and massages, sale of gift cards and Boutique or Bistro productsTake ownership for communication and management of waitlist, when applicable, including providing direction to the Guest Experience TeamEfficient management of Front Desk supplies and Boutique stockMaintain the order, cleanliness and ambiance within the reception area, lobby and change roomsEnsure adequate staffing presence in the receptionFollow lost and found procedures and protocolsBe knowledgeable on current and upcoming sales and marketing promotions, including applying and processing promotional offers in ZenotiRespond to the needs of groups in accordance with the directives of the Sales and Marketing TeamOversee the Supervisor email account and assist in responding to all guest and internal emailsIdentify IT or Maintenance concerns and take ownership of opening IT Service Desk Tickets or Maintenance Work Orders to notify the IT or Maintenance Teams, collaboration to find solutions and ongoing communication until resolutionAll other tasks requested of you for the smooth and efficient function of the Scandinave WhistlerPrerequisites:Previous customer service experience preferredPrevious experience in a leadership roleEnergetic and positive team playerExcellent verbal and written communicationProactive, creative problem-solving skills with an ability to remain calm and professional at all timesProficient with Microsoft Word, Excel, and OutlookClear criminal record checkAvailable to work full-time hours, including evenings and weekends#WHISPA23Scandinave Spa Whistler, 8010 Mons Road, Whistler, Colombie-Britannique, Canada

📌 Ssw Guest Experience Team Lead (Canada)
🏢 Scandinave
📍 Canada