ADP is hiring a Financial Services Representative Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? Do you want to continuously learn through ongoing training, development, and mentorship opportunities? Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights? Well, this may be the role for you. Ready to make your mark? As a Financial Services Representative, you'll be responsible for handling internal and external requests in a centralized call center workplace, with the inbound component comprising roughly ¾ of the potential call volume. The FSR is expected to provide service excellence to both internal and external clients by processing requests accurately and professionally in adherence with ADP/Government Agency/Financial Partners’ outlined policies. To do well in this job, you need to be at ease in a setting where numbers and results matter.



You're excited to learn new things and can handle changes easily. You connect well with clients, building trust and displaying professionalism. Whether speaking on the phone or writing, your communication is clear and easy for clients to understand and act upon. Because of this, you take pride in your client satisfaction scores. You feel comfortable working in a fast-paced environment. What You’ll Do What you can expect on a typical day: Own the client experience, strive for one-call resolution Field inbound requests via call (50 per day), chat (10-20 per day) and other channels in a timely manner Coordinate client/internal requests for exceptions to payroll (i.E. stop payments on cheques/recalls on direct deposits). Respond to client/internal inquiries regarding employees that did not get paid and debits/credits to client’s

📌 Financial Services Representative (Toronto)
🏢 ADP
📍 Toronto