Join OpenTable as a Senior Enablement Manager to elevate customer interactions through strategic training programs. Focus on real-world application to ensure field teams are prepared for success in a hybrid work model.
As a key member of the team, you'll create training initiatives that address performance gaps and build confidence among customer-facing employees. Your real-time engagement will transform feedback into practical training that enhances their restaurant journey, promoting effective onboarding for new hires.
Key Responsibilities:
• Develop scalable training programs for current hires
• Monitor performance barriers through field observation
• Facilitate practical learning sessions with diverse techniques




• Own performance metrics tracking and accountability
• Convert field insights into actionable training content
Requirements:
• 5+ years in corporate training within large organizations
• Ability to analyze data using CRM systems
• Strong skills in leading impactful learning sessions
• Experience in customer-success roles
• Proven project management capabilities
Enhance the capabilities of OpenTable's teams while significantly impacting partner satisfaction and success in their journeys.
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📌 Enablement Manager for Customer Success (Toronto)
🏢 OpenTable
📍 Toronto