Job Purpose

Please note this is a sterile IV compounding facility that is closed to the public. The duties will vary from that of a retail pharmacy clerk / assistant. Reporting to the Pharmacy Manager and Operations Manager and working collaboratively with pharmacists, technicians and assistants, the primary focus of the Pharmacy Clerk / Assistant at this facility is to input equipment / supply orders, manage the equipment / supplies required for medical infusions, communicate with patients regarding their orders, set up delivery runs, and biomedical reprocessing. Provide clerical support to other pharmacy staff to ensure timely and courteous customer / patient service.

Principal Responsibilities

Customer Service

• Maintain a neat and organized workspace


• Accurately enter supply orders into Business Vision


• Make supply kits required for medical infusion therapy


• Accurately enter orders into the delivery portal


• Organize and prepare orders for delivery runs to meet deadlines


• Biomedical reprocessing of equipment (infusion pumps, IV poles, etc)


• Answers phone calls to provide information to the customers and direct to the appropriate staff member if applicable


• Complete merchandising tasks as directed. Maintains efficient flow of merchandise from stock room to kitting area


• Support putting away of medical supply skids / orders


• Merchandise and maintains designated areas (i.e. shelf allocations, face up, singing, tagging etc)


• Maintain standards of housekeeping


• Advises appropriate person about stock outs/shortages


• Performs stock counts and orders for designated areas


• Attend training course as deemed necessary or beneficial


• Ensure loss prevention systems and procedures are performed according to guidelines






• Maintains proper security of equipment and supplies


• Comply with all health and safety regulations

Position Title

Pharmacy Clerk / Assistant

Reports To

Pharmacy Manager

Department

Operations

Date

August 26, 2026

Knowledge, Skills And Experience

• Post Secondary education required


• Strong computer skills


• Well organized, detail orientated and ability to record keep


• Good communication skills both written and verbal
  
• Ability to work independently but also to function as a part of a team

Context And Environment

Must be able to perform in a quick paced and changing environment that requires a balance of teamwork and meeting store and customer expectations. Focus is on customer needs and procedural accordance. Providing assistance to the Pharmacy team to ensure that the needs or issues of the customers are met and resolved in a timely and professional manner. Must be able to work flexible shifts which may include nights and weekends. This job requires a high degree of accuracy and confidentiality. Customer satisfaction must be high ensuring that customer order processes are efficient and meeting company standards. Ability to lift 50lbs and act as the frontline company representative to ensure the vision created by management is carried out in relation to the specific job. Please note that minimum availability required for this job are weekends and 2 evenings per week.

Internal Communications

• Direct contact with Pharmacy Manager, Pharmacists and all Pharmacy Team Members


• Front Store Manager, Assistant Front Store Manager, and all Front Store Staff

External Communications

• Customers, nursing staff, Ontario Health at Home