Elevate your IT career with GAM Tech as an L1 Support Hero. This full-time role focuses on first-line IT support, communication, and troubleshooting in a vibrant work workplace.
As a member of the Service Delivery team, you will provide customer support via phone, email, or ticketing systems while resolving technical issues. This position emphasizes problem-solving and communication, making it ideal for those passionate about technology and eager to learn. You will be responsible for logging requests, escalating incidents, and improving documentation.
Key Responsibilities:
• Serve as the first point of contact for client inquiries
• Troubleshoot and resolve hardware and software issues
• Escalate unresolved incidents to L2 Support Team




• Maintain up-to-date communication with users
• Document all support interactions in HaloPSA
Requirements:
• 1+ years of experience in IT support or customer service
• Basic understanding of Windows, Office 365, and networking
• Strong troubleshooting and problem-solving skills
• Excellent communication and organizational abilities
• Passion for technology and eagerness to grow
Bring your technical skills and positive attitude to support GAM Tech's mission in Service Delivery.
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📌 Support Hero at GAM Tech (Edmonton)
🏢 GAM Tech
📍 Edmonton