Step into a pivotal role at Birks as an E-Commerce and Client Services Expert, where you'll oversee e-commerce order processes and elevate customer interactions. Your focus on client satisfaction will drive repeat business and brand loyalty. Working under the E-Commerce Manager, you will handle daily order fulfillment, tackle customer inquiries, and maintain strong communication with relevant departments. Your role is critical in managing product information and ensuring a high standard of service in all interactions. Key Responsibilities:
- Fulfill and manage e-commerce orders from beginning to end
- Provide customer support via phone, chat, and email
- Coordinate with retail and distribution teams for accuracy
- Handle customer feedback and monitor reviews
- Maintain and update customer and product records Requirements:
- 1-2 years of customer service experience required
- Familiarity with E-Commerce order fulfillment processes
- Excellent English and French communication skills
- Robust attention to detail with multi-tasking ability
- Experience with data entry and common software tools Bring your expertise in e-commerce operations to create meaningful experiences for Birks clients. #J-18808-Ljbffr

📌 Birks E-Commerce And Client Services Expert (Montreal)
🏢 Maison Birks
📍 Montreal