Elevate knowledge assets at your organization as a Knowledge Management Specialist focused on AI-enabled systems. Leverage technical writing and collaboration skills to create high-quality content.

In this role, you will develop and maintain knowledge base articles, workflows, and onboarding resources specific to AI and customer success. Your background in knowledge management and experience with tools like Confluence or Git Hub will be vital.

You will work closely with Product, AI, and Customer Success teams to ensure the accuracy and discoverability of all knowledge assets.

Key Responsibilities:
Create and maintain comprehensive knowledge management content
Partner with cross-functional teams on product updates
Develop SOPs, playbooks, and workflow documents




Utilize analytics for content improvement and gap analysis
Validate knowledge for AI-powered user experiences

Requirements:
Experience in knowledge management or technical writing
Proficient with help desk software like Zendesk Guide
Familiar with HTML, CSS, and Git-based documentation
Solid content design and cooperative skills
Excellent time-management abilities

Harness your expertise in knowledge management and technical writing to support cutting-edge AI systems and enhance user experiences.
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📌 Knowledge Management Specialist For Ai Systems Vancouver (Canada)
🏢 Jobtailor
📍 Canada