Dempsey is looking for a capable, motivated individual to join our Customer Care & Service Delivery team. This is an entry-level role designed for someone who may have limited direct Customer Service experience but demonstrates robust learning ability, good judgment, attention to detail, and the potential to grow quickly in a business environment. The role will initially focus on supporting the Customer Service team with essential operational activities that keep orders, customers and internal processes moving efficiently. These include invoicing, month-end support, customer communications, order follow-up, reporting and other service-delivery activities that are highly important and often time-intensive. The intention is for this role to develop into a full Customer Service Representative position in our Food Division within approximately 12 months, based on performance and readiness. Key Responsibilities Customer Service & Operational Support Support day-to-day Customer Service operations and help ensure customer orders move through the process accurately and efficiently. Complete invoicing and related order-processing activities. Support month-end order and invoicing requirements, including follow-up on outstanding items. Prepare and send routine customer communications, including delay notices, shipment updates and requests for information.



Monitor open items and follow up with internal teams to help keep orders moving. Maintain accurate customer, order and delivery information within Dempsey systems. Assist with operational reports, trackers, documentation and recurring Customer Service activities. Provide additional support during periods of high volume, special projects or changing business needs. Cross-Functional Coordination Work closely with Customer Service, Supply Chain, Warehousing, Pricing and Sales to resolve routine order and customer requirements. Learn how inventory, pricing, purchasing, warehousing and transportation impact customer orders. Recognize when information is missing or unclear and proactively obtain the information required to move work forward. Support process improvements that reduce manual effort and improve service consistency. This role is intended to be a starting point, not a permanent administrative position. As the successful candidate develops their knowledge and confidence, responsibilities will progressively expand to include: Independent customer order entry and management. Resolution of routine customer and order issues. Coordination of customer requirements across internal teams. Increasing ownership of customer relationships and

📌 Customer Service Associate (Toronto)
🏢 Dempsey Corporation - Global Distribution
📍 Toronto