Become a Guest Services Specialist at Genesis Downtown Toronto, where you turn inquiries into exceptional luxury experiences. Your communication skills will play a pivotal role in welcoming guests to our dealership. As a Genesis Concierge & Service BDC Coordinator, you will be the face of our hotel-quality service. This role requires an aptitude for building relationships and understanding client needs while supporting operational excellence across various customer service channels. Key Responsibilities:
- Act as the primary welcome point for arriving guests
- Handle inbound and outbound customer communications
- Schedule and manage service appointments efficiently
- Assist in providing guests with necessary care and updates




- Track lead activity and ensure client information accuracy Requirements:
- High school diploma or equivalent minimum
- Robust, persuasive communication skills essential
- Proficiency in CRM systems and Microsoft Office required
- Prior experience in luxury retail or automotive services a plus
- Must be flexible to cover different shifts as necessary Deliver outstanding service and create memorable experiences for guests by leveraging your skills at Genesis Downtown Toronto. #J-18808-Ljbffr

📌 Genesis Downtown Guest Services Specialist (Toronto)
🏢 DAG | Downtown AutoGroup
📍 Toronto