Lead major technical operations at Ingram Micro in a hybrid mode from Mississauga, Ontario. Drive accountability and cultivate a high-functioning support team within the Microsoft ecosystem.

As a Senior Manager of Technical Engineering, you will oversee the Microsoft support partnership, focusing on key performance metrics, escalation processes, and global team leadership. This role demands extensive experience in enterprise operations, vendor management, and Microsoft support frameworks. Your ability to shape and maintain partnerships will be critical to success.

Key Responsibilities: • Own Microsoft support contracts,



handling renewals and amendments • Define and manage service level agreements and metrics • Design escalation support processes and governance models • Lead the technical team and monitor performance outcomes • Collaborate across departments to enhance supportability

Requirements: • Bachelor’s degree in IT or related fields • 8-10 years in technical support and vendor management • 5+ years leading technical teams globally • Extensive Microsoft partnership background • Proven negotiation and escalation management skills

Drive effective support delivery and develop a results-oriented team at Ingram Micro in Mississauga. #J-18808-Ljbffr

📌 Senior Manager of Technical Engineering at Ingram Micro (Mississauga)
🏢 Ingram Micro
📍 Mississauga