Advance your career at CVO as an Associate in Intake, based in Guelph, Ontario. This full time position incorporates a hybrid mode, allowing you to provide compassionate customer service and manage inquiries effectively.

In this role, you will serve as the first point of contact for the Investigations and Resolutions Program. You will analyze and triage inquiries while ensuring quality customer service and adherence to established timelines. Success in this role requires robust analytical skills and proficiency with Microsoft Office Suite.

Key Responsibilities:
Provide quality service and inform complainants about processes
Analyze inquiries using established criteria
Support the Mediated Resolutions Program operations




Maintain accurate case documentation and communication
Utilize data to identify trends and support decisions

Requirements:
Diploma in business, social sciences, or related fields
Three years of administrative experience in a regulatory setting
Familiarity with cloud database systems is an asset
Strong detail-orientation and multitasking capabilities
Commitment to compassionate communication practices

Become a vital part of CVO's mission, leveraging your skills to enhance the intake process.

📌 Associate Intake Role At Cvo London
🏢 RegulatoryJobs Executive Recruitment
📍 London