Become a key asset as an Enterprise Customer Success Manager for Dozuki. Leverage your expertise in technology and client management to enhance customer experiences in manufacturing.
In this pivotal role at Dozuki, you will lead strategies to maximize customer satisfaction and retention. With a focus on building solid relationships, you will assess customer health, execute tailored success plans, and provide feedback to the product team.
Your initiative drives the value of our connected worker software for clients.
Key Responsibilities:
Manage customer inquiries and escalate issues
Conduct quarterly business reviews with clients
Develop customer success strategies tailored to needs
Track key success metrics and provide updates
Gather feedback for continuous product improvement
Requirements:
7+ years in customer success management
Experience leading customer-facing teams
Knowledge of manufacturing industry a plus
Excellent communication and problem-solving skills
Ability to travel domestically up to 25%
Harness your experience in customer success to make a significant impact at Dozuki.